Refund & Cancellation Policy

1. Featured Listing Service

Mohali Aerotropolis offers Featured Listing packages at ₹1,000 per 30-day period. Payment is processed securely via Razorpay. By completing payment, you agree to the terms of this policy.

2. Cancellation Policy

You may request cancellation of a Featured Listing at any time. However, please note:

• Cancellations requested within 24 hours of payment and before the listing has been featured are eligible for a full refund.
• Once a listing has been actively featured (pinned to top and shown in the homepage sidebar), no cancellation or refund is available for that period.
• Cancellations do not renew automatically — each Featured Listing period must be paid for separately.

3. Refund Policy

Refunds are issued in the following circumstances:

• Duplicate payment: If you are charged twice for the same listing, a full refund of the duplicate charge will be issued within 5–7 business days.
• Technical failure: If payment is captured but the listing was not featured due to a technical error on our part, a full refund will be issued or the service activated at no additional charge, at our discretion.
• Cancellation within 24 hours: Full refund if the listing has not yet been activated as Featured.
• Listing removed by us: If we remove a Featured Listing for violating our terms of service, no refund is issued.

Refunds are not issued for:

• Change of mind after the listing has been featured
• Low enquiry volume or dissatisfaction with results
• Listings that expire naturally at the end of the 30-day period

4. How to Request a Refund

To request a refund, email us at hello@mohaliaerotropolis.com with:

• Your name and registered email address
• Listing ID (shown in the URL of your listing)
• Razorpay Payment ID (from your payment confirmation email)
• Reason for refund request

We will respond within 2 business days. Approved refunds are processed within 5–7 business days to the original payment method.

5. Disputes

If you believe a charge is incorrect, please contact us before raising a dispute with your bank or payment provider. Most issues can be resolved quickly through direct communication. Our email is hello@mohaliaerotropolis.com.

6. Contact

For any questions about this policy, contact us at:

Fidus Synergies LLP
Plot No. 1916, Sector 117, Airport Road
Mohali - 140301, Punjab, India
Email: hello@mohaliaerotropolis.com